Privacy Policy

Temple’s Counsel & Mind Academy (TCMA)

Effective Date: January  1st, 2022

Temple’s Counsel & Mind Academy (TCMA) (“we”, “us”, “our”) is committed to protecting the privacy, dignity, and confidentiality of all clients, visitors, and users of our services. This Privacy Policy explains how we collect, use, store, and protect personal information in the course of providing psychotherapy, counselling, coaching, and related professional services.

By engaging with our services, website, booking platforms, or communication channels, you consent to the practices described in this policy.

1. Information We Collect

We collect only information that is necessary to provide safe, ethical, and effective services.

a. Personal Information

  • Full name

  • Phone number

  • Email address

  • Age and basic demographic information (where relevant)

  • Emergency contact details

  • Appointment and service preferences

  • Payment and billing information (processed via secure third-party providers)

b. Clinical and Service-Related Information

  • Intake forms and assessments

  • Session notes and treatment-related records

  • Information voluntarily shared during sessions

  • Progress notes and care plans

All clinical information is handled with strict professional confidentiality.

c. Automatically Collected Information

  • Website usage data (IP address, browser type, pages visited)

  • Cookies and basic analytics data

2. How We Use Your Information

Your information is used to:

  • Provide psychotherapy, counselling, coaching, and related services

  • Schedule and manage appointments

  • Maintain accurate clinical and administrative records

  • Communicate with you regarding sessions, payments, or service updates

  • Ensure continuity and quality of care

  • Meet professional, ethical, and legal obligations

  • Improve our services and user experience

We do not use clinical data for marketing purposes.

3. Confidentiality and Professional Ethics

TCMA operates in line with recognised ethical standards for counselling and psychotherapy. All client information is treated as confidential, except in circumstances where disclosure is required by law or necessary to prevent serious harm, including but not limited to:

  • Risk of harm to self or others

  • Suspected abuse or neglect

  • Court orders or legal requirements

Where possible, clients will be informed of such disclosures.

4. Legal Basis for Processing

We process personal data based on:

  • Your explicit consent

  • The provision of contracted professional services

  • Legal and regulatory obligations

  • Legitimate interests related to safe clinical practice

5. Sharing of Information

We do not share client information with third parties except:

  • With your written or verbal consent

  • With secure service providers (e.g. payment processors, booking platforms)

  • When legally required or ethically necessary

  • For professional supervision, where identifying details are removed

All third parties are required to maintain confidentiality and data protection standards.

6. Data Storage and Security

We take appropriate technical and organisational measures to safeguard personal and clinical data, including:

  • Secure digital storage systems

  • Restricted access to sensitive records

  • Password protection and encryption where applicable

Despite these measures, no system can be guaranteed to be entirely secure.

7. Data Retention

Client records are retained in line with professional guidelines and legal requirements. Data is stored only for as long as necessary to support care, compliance, and record-keeping obligations, after which it is securely deleted or anonymised.

8. Your Rights

You have the right to:

  • Request access to your personal data

  • Request corrections to inaccurate information

  • Withdraw consent (where applicable)

  • Request deletion of data, subject to legal and professional obligations

  • Raise concerns about data handling practices

Requests can be made using the contact details below.

9. Cookies and Website Use

Our website may use cookies to improve functionality and understand usage patterns. You can manage or disable cookies through your browser settings.

10. Children and Young People

Services for individuals under 18 are provided only with appropriate parental or guardian consent and in accordance with ethical and legal standards.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated effective date. Continued use of our services indicates acceptance of the revised policy.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

Temple’s Counsel & Mind Academy (TCMA)
📧 Email: templescounsel@gmail.com
📞 Phone/WhatsApp: +234 8109055475
📍 Practice Locations: Lagos and Abuja